Post-project Support
Post-project support is a crucial stage in the life cycle of any automation project.
Our company provides a full range of services for supporting the implemented system after the completion of the main project phases: maintaining technical and functional system operability, modification and development of the current solution.
Support department specialists provide consulting support to users during the operation of the automated facility, which helps minimize risks and allows users to easily adapt to fully independent work in the system without the involvement of the Contractor's project team.
AXELOT company's post-project support provides the ability to solve any tasks related to the operation and development of implemented systems:
Support department specialists provide consulting support to users during the operation of the automated facility, which helps minimize risks and allows users to easily adapt to fully independent work in the system without the involvement of the Contractor's project team.
AXELOT company's post-project support provides the ability to solve any tasks related to the operation and development of implemented systems:
- consulting support for end users and system administrators (including 24/7 mode);
- prompt assistance in resolving incidents that occur during operation;
- applied system administration;
- modification and development of current solutions in the context of the Customer's constantly evolving business;
- operation in conjunction with server and network equipment (system administration);
- proactive monitoring and optimization of system performance;
- dedicated system administrator service;
- assistance in migrating the Customer's technical infrastructure from foreign to domestic software in current business conditions
The set of services and level of support is tailored individually for each client and can be expanded at any stage of post-project maintenance.
First-line employees ensure the fastest possible response to incoming requests from Customers and distribute tickets to specialists. Second-line specialists directly handle ticket execution and incident resolution. If a task requires deep analysis and system code modification, third-line specialists at the architect and developer level are engaged.
For system administration tasks, server-side analysis, and performance optimization, employees from the high-load systems operations group are involved.
The applied work technology allows our clients to efficiently receive quality service with a high SLA level in the shortest possible time.
First-line employees ensure the fastest possible response to incoming requests from Customers and distribute tickets to specialists. Second-line specialists directly handle ticket execution and incident resolution. If a task requires deep analysis and system code modification, third-line specialists at the architect and developer level are engaged.
For system administration tasks, server-side analysis, and performance optimization, employees from the high-load systems operations group are involved.
The applied work technology allows our clients to efficiently receive quality service with a high SLA level in the shortest possible time.
